These Terms of Service govern your access to and use of the bukwholesale.co.uk website (the “Website”), including any content, functionality, and services offered on or through the Website. By accessing or using the Website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with all of these terms, you should not use this Website.
1. Acceptance of Terms
By accessing and using the bukwholesale.co.uk Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms apply to all visitors, users, and others who access or use the Service. We reserve the right to modify these Terms at any time. Your continued use of the Website after any such modifications constitutes your acceptance of the new Terms.
2. User Responsibilities and Conduct
You agree to use the bukwholesale.co.uk Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes, but is not limited to:
- Engaging in any activity that is unlawful, fraudulent, or harmful.
- Transmitting or uploading any material that is defamatory, offensive, or otherwise objectionable.
- Interfering with the security or operation of the Website.
- Attempting to gain unauthorized access to any part of the Website or its associated systems.
- Using the Website to promote any commercial enterprise or to solicit others.
3. Product Information and Availability
bukwholesale.co.uk strives to ensure that product descriptions, images, and pricing for outdoor sports equipment and apparel are accurate and up-to-date. However, we do not warrant that the product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free.
Product Images: Actual product colours may vary slightly due to differences in monitor settings and lighting. Outdoor gear colours may appear different in various lighting conditions.
Availability: All products are subject to availability and seasonal demand. We will notify you as soon as possible if a product you have ordered is out of stock or discontinued.
Sizing: Sizing charts are provided as guidance only. We recommend consulting individual brand sizing guides as sizes may vary between manufacturers.
Pricing: Prices are subject to change without notice. We reserve the right to correct any pricing errors.
4. Orders and Payments
When you place an order through our Website, you are offering to purchase outdoor sports equipment or apparel on and subject to the following terms and conditions:
Order Confirmation: Upon successful placement of an order, you will receive an email confirmation. This email serves as acknowledgment of your order but does not constitute acceptance of your order.
Payment: We accept various payment methods as indicated during the checkout process. All payments are processed securely.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product description or price, suspected fraud, or seasonal restrictions.
Age Restriction: You must be at least 18 years old to place an order. For certain tactical equipment, additional age verification may be required.
5. Shipping and Delivery
We aim to dispatch all orders promptly. Shipping times are estimates and are not guaranteed, particularly during peak outdoor seasons.
Shipping Costs: Shipping costs are calculated at checkout based on your location, chosen shipping method, and package size/weight.
Delivery Times: Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery may vary due to weather conditions or carrier delays.
International Shipping: Currently, we only ship within the United Kingdom.
Large Items: Some equipment such as large camping gear or tactical equipment may require special handling or delivery arrangements.
Damaged or Lost Items: In the event of a damaged or lost shipment, please contact us immediately so we can investigate and resolve the issue.
6. Returns and Refunds
We want you to be completely satisfied with your outdoor gear purchase. If you are not satisfied, you may return eligible items within a specified period.
Return Period: You may return most new, unused items within 30 days of delivery for a full refund.
Condition of Returned Items: Items must be returned in their original packaging, in resalable condition, with all tags attached, and with all accessories. For hygiene reasons, certain items such as base layers, swimwear, or undergarments cannot be returned if opened.
Return Process: Please contact our customer service team to initiate a return. We will provide you with instructions on how to proceed.
Refunds: Refunds will be processed once we have received and inspected the returned item. Please allow up to 10 business days for the refund to appear on your statement.
Non-Returnable Items: Certain items may not be eligible for return, including:
- Custom-made or personalized products
- Items marked as final sale or clearance
- Used or damaged items
- Tactical equipment that has been deployed or used
- Items without original packaging or tags
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
7. Product Safety and Proper Use
Outdoor sports and tactical equipment carry inherent risks. Users are responsible for:
Proper Training: Ensuring adequate training and knowledge before using any equipment, particularly climbing gear, tactical equipment, or technical outdoor gear.
Inspection: Regularly inspecting equipment for wear, damage, or defects before use.
Manufacturer Guidelines: Following all manufacturer instructions, safety guidelines, and recommended usage parameters.
Age Appropriateness: Ensuring equipment is appropriate for the intended user’s age, skill level, and physical capabilities.
8. Intellectual Property
The content on the bukwholesale.co.uk Website, including text, graphics, logos, images, and software, is the property of bukwholesale.co.uk or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as expressly permitted by these Terms of Service.
9. Links to Other Websites
Our Website may contain links to third-party web sites or services that are not owned or controlled by bukwholesale.co.uk. bukwholesale.co.uk has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that bukwholesale.co.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.
10. Disclaimer of Warranties
THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. BUKWHOLESALE.COM HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BUKWHOLESALE.COM DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
11. Limitation of Liability
IN NO EVENT SHALL BUKWHOLESALE.COM, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; ANY CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; ANY CONTENT OBTAINED FROM THE WEBSITE; OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
12. Indemnification
You agree to defend, indemnify, and hold harmless bukwholesale.co.uk and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms; c) any content posted on the Service; or d) any injury or damage resulting from the use of products purchased through our Website.
13. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms and your use of the Website will be brought exclusively in the courts of England and Wales, and you hereby consent to the jurisdiction of such courts.
14. Changes to Terms of Service
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
15. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: support@bukwholesale.co.uk
Operating Hours: Monday – Friday, 9:30 AM – 5:00 PM GMT